Data Privacy Policy

1. Scope of the Data Privacy Policy

This Data Privacy Policy shall only be applicable to products, websites and services (hereafter referred to as “Services”) offered by Connect Solutions AG and by the companies belonging to the Connect group of companies. Under no circumstances, shall the policy apply to any third party
websites that may be linked to our websites. Such third party websites will be governed by their own privacy policies and we accept no responsibility for the content or the use of such websites, nor for their data privacy policies.

This Data Privacy Policy applies to the collecting, processing and use of personal data in the context of the subscription to our Services (such as for example employee apps) and in the context of visiting the Connect website.

This Data Privacy Policy shall illustrate to you as a visitor of our website or as a customer of our services what type of information we collect and how we use it.

For a better understanding of the following information, please find hereinafter a few explanations on the use of certain terms:

When we use the terms “We”, “US“, “Our“ we refer to the company Connect Solutions AG includes all other legal entities belonging to the Connect group of companies, whereas the terms “You“ or “Your“ refers to you as a visitor of Our website or user of Our Services.

“Personal data” means any information that You have provided to Us and is related to an identifiable or identified person, such as your name, e-mail address, telephone number and other relevant contact information. We may use this information to respond to Your requests for information about Our company and/or the use of Our services and support.

By using Our Services You explicitly accept and agree to be bound by the terms of the current Data Privacy Policy. If you do not agree to these terms, please stop using the Services and do not access our website.

2. Data Collection and Use Thereof

2.1. Collection and Use of non-personally identifiable data

When entering Our website our IT systems automatically collects and stores certain information in so-called log files, which Your browser sends to Us automatically, such as Your browser type, date and time when You visited Our website, the browser settings and the operating systems that You use.

We collect this personally identifiable data for statistical purposes, to improve Our Services and with a view to ensuring, by means of anonymous analysis of the general patterns of use of Our customers and prospects, that Our website and Our Services and are tailored to Your needs and to provide You information and update You on the development of Services, which we assume might be of interest for You.

In addition to the aforementioned data, we may also collect anonymous information (i.e. non-personal) and aggregated data. This data enables improvement and development of Our current and future Services based on the interests and behaviors of users, and enables Us to offer you relevant and interesting offers, information and services.

2.2. Collection and Use of Personal Data

When You contact Us, by calling Us, corresponding by telephone, e-mail, submitting a digital contact form on our website or otherwise, you may provide Us with various information about You. This includes information You submit when registering to use our website, or when subscribing to Our Services, participating in social media discussion or information panels on Our website or informing us about a problem on Our website. The information You provide Us may contain your name, e-mail address, telephone number, photograph or a personal description.

The aforesaid data will be used by Us:

  • first and foremost to fulfil Our contractual obligations to You according to the terms and conditions of the Services Agreement but also to enable the offering of Services to You which you are interested in;
  • to continually improve Our website, products and Services, as well as Our marketing material and to ensure that the content of Our website is optimally tailored to Your needs and presented in the most effective way on Your computer;
  • to provide You with information about new offerings and changes within Our Services as well as to let You know about new Services that We may have available for You which may interest You;
  • and finally in the context of Our endeavors to provide You with the utmost security when using our website.


3. Use of Cookies

Our website uses so-called “cookies“. Cookies are small text files that are automatically generated by your browser (such as for example Safari or Internet Explorer), and are stored to your hard drive (laptop, tablet, smart phone etc.) by the web server.

Cookies enable Us to enhance Our Service quality and allows us for example to optimize the use of Our Services for You so that we can better tailor Our Services to Your needs and display it in the most efficient way on Your device.

We use so-called “session cookies”, which allow Us to recognize that You already visited certain pages on Our website. These cookies will be deleted when You leave Our website and log out.

In case that You do not log out when leaving Our website, the session cookies will be deleted after 30 days.

The data generated by these cookies is necessary for the above stated purposes and We will only make use of the data strictly in accordance with the applicable laws and regulation and any contractual terms.

The majority of browsers automatically accept cookies. However, you can prevent the storage of cookies by selecting the appropriate settings on Your browser software to change the preferences to reject cookies or always to be notified when You receive a cookie, before it would be stored.

Please note that disabling cookies may limit the functionality of Our website and may also limit or prevent the use of Our services.

4. Processing and Disclosure of Data

Connect does not disclose any personal data to companies or individuals outside of Qnnect, except in the cases listed below:

4.1. Your Consent

Based on Your consent, we may transfer your data, including personal data, to others according to your instructions or according to the information given at the time when You provided the respective consent.

4.2. For legal reasons

We will share personal information outside of Connect with authorites, companies or people, only if We have good reason to believe that access, use or disclosure of the information is necessary to:

  1. meet any applicable law, regulation, legal process or enforceable governmental request,
  2. enforce the applicable terms and conditions of our services, including investigation of potential violations,
  3. protect against harm to the rights, property or safety of Qnnect, of our users and customers, respectively of others, as permitted or required by law.

If Connect is involved in a merger, acquisition, or sale of assets, we may transfer your non-personally identifiable information to the potential buyer or to the seller of this company or the assets, while still continuing to ensure the confidentiality of the personally identifiable data.

4.3. Services Provision and Fulfilling Contractual Obligations

We may disclose Your personal information to any legal entity of the Connect group of companies, as well as to others, such as partners and subcontractors in the context of providing Our services in order to fulfill Our contractual obligations as well as to the offering of services, however always ensuring the confidentiality of the personally identifiable data.

5. Security

We always use Our very best efforts to protect Our services and Your personal data from unauthorized access, misuse, disclosure or destruction and only use up to date SSL secured communication when transmitting data over Our systems.

Any access to personal data will be strictly confined by US to such employees and contractors, who absolutely need to know the respective data in order to process them on Our behalf and who are bound by strict confidentiality obligations and face severe consequences in case they fail to be compliant with such terms.

However, due to the inherent nature of the Internet as an open global communication network, We cannot guarantee that information during transmission through the Internet is fully secure or error-free or that the data is absolutely safe from intrusion by third parties during its transmission or storage.

However, We guarantee to use commercially reasonable methods and always take all possible economically justifiable precautions to implement the technical security of all data transmissions in the best possible way.

6. Use of Analysis and Tracking Tools

6.1. Tracking-Tools

We use the tracking tools listed hereinafter to ensure an efficient design and a continuous optimization of Our website, to better serve Your needs.

We also use the tracking tools with a view to statistically measure the use of Our website and to analyze such use to enable Us to provide an optimized website and to provide You with relevant and personalised offerings of Our Services. More information about the purposes for processing the respective data and the data categories processed can be found in data privacy and terms and conditions of the corresponding tracking tools as listed hereinafter.

a) Google Analytics

We use Google Analytics, a web analysis service of Google Inc. ( (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; im Folgenden „Google“) to ensure an appropriate, user friendly design and the optimization of Our website.

In this context, anonymious user profiles will be generated and cookies = used.

The information generated by the cookie about Your use of this website (such as browser-type/-version, operating system used, referrer URL, host name of the computer making the request (IP address), time of server request, is usually transferred to a Google server in the USA and stored

On Our behalf, Google will use this information to evaluate Your use of Our website, to compile reports on website activity and to provide US with other services related to website and Internet use. This information may also be transferred to third parties if required by law or if third parties process this data on behalf of the Google. Under no circumstance will the IP address be transferred by Your browser in the context of Google Analytics being merged with other Google data.

The IP addresses will be anonymous (IP masking) in order to ensure anonymous collection of IP addresses. The IP address transmitted by Your browser in the context of Google Analytics is not merged with other Google data. You can prevent cookies from being stored by adjusting the settings of Your browser software accordingly. We should nevertheless advise You that by doing so, You will not necessarily be able to use Our website’s functionality in its entirety.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the

Please note however that deactivation of this kind might prevent the use of certain functions of this Website. By using the website you specifically consent to the processing of your personal data by Google under the conditions and for the purposes described above.

Alternatively to the Browser-Add-on, especially with browsers on mobile devices, you can also prevent the data collection by Google Analytics by clicking on this link : DISABLE GOOGLE ANALYTICS. 

An opt-out-cookie will be set, preventing the further collection of Your data when You visit this website. Please note that the op-out-cookie will only be valid on this browser and for this website and will be stored on Your device.

If You delete the opt-out cookie on this browser You will have to enable the opt-out cookie again at a
later time.

For more information on terms of use and data protection, please visit ““, or ““.

b) Google Adwords Conversion Tracking

We use web analysis and market analysis software for the statistical evaluation and for the optimization of Our website, We also use Google Conversion Tracking. As part of Google AdWords, We use so called conversion tracking. If you get to Our website, by clicking on an ad served by Google, a conversion tracking cookie is set. These cookies expire after 14 months and are not used for personal identification of the user. Should the user visit certain pages of the AdWords advertiser website and the cookie has not yet expired, Google and the AdWords advertiser can tell that the user
clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, Cookies cannot be tracked using the website of an AdWords advertiser. The information obtained by using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Advertisers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out easily disabling the Google Conversion Tracking cookie by changing your browser settings in such a way to automatically blocking cookies coming from the domain: „“. Please note that disabling cookies may limit the functionality of the website. Conversion cookies are based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google
Privacy Policy :

c) HubSpot

Our website uses HubSpot, a web analyst service from HubSpot Inc., USA. HubSpot is a US company with a subsidiary in Ireland (contact: HubSpot 2 nd Floor 30 North Wall Quay, Dublin 1, Ireland). HubSpot participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework.

HubSpot uses Cookies, which are placed in the memory of Your browser and enable Qnnect to conduct an analysis of the use of the general patterns of the use of the website. HubSpot will analyze the information collected (such as for example the IP address of the computer, geographic location, identification data of the browser used, data and time of visit and web pages visited during access) on behalf of Qnnect in order to generate statistical reports about the user behavior related to Our website. These statistics enable Us to improve Our marketing activities and the content of Our website. The data also helps Us to conduct effective marketing activities and to serve tailor made offerings to You.

We use HubSpot based on the EU standard contract clauses. You can find the scope of the data collection and storage by HubSpot and the privacy guidelines at

When submitting a digital contact form on Our website, Qnnect will be enabled through the HubSpot
services, to collect information.

When you fill out a form on our website, Qnnect can use HubSpot to collect personal information about You and your website visits if necessary. When you submit forms via Our website, your name and e-mail address are also recorded and stored. This data is used to provide You information on topics we believe may be of interest to you.

Qnnect will use the data collected for it by HubSpot solely for the purposes mentioned above and will under no circumstances sell the data to any third parties.

If You don’t want information concerning the use of Your website visits used for the purposes described above at any time You can update your preferences relating to the information We may send to use, or you may unsubscribe from all marketing information and request to be removed from our marketing databases.

More information about the use terms and about the privacy policy of HubSpot Inc. can be accessed under and

All data ascertained is subject to this data privacy policy. HubSpot participates in and has certified its compliance with the EU-U.S. and the Swiss-U.S. Privacy Shield Framework and also with the EU Standard Contractual (Model) Clauses.

d) Mouseflow

Our website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, information on pages visited and content accessed, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymous IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser.

If you’d like to opt-out, you can do so at

If you’d like to obtain a copy of your data, make a correction, or have it erased, please contact Us first or, as a secondary option, contact Mouseflow at

For more information, see Mouseflow’s Privacy Policy at

For more information on Mouseflow and GDPR, visit


 7. Social Media Plug-ins

Our website uses social media functions (plugins) of Twitter and Linkedin to increase the awareness about Our company. You can access the privacy policies of the respective providers to ensure a data protection compliant use of these plugins as listed below.

a) YouTube

The Connect website uses plugins from the Google-operated site YouTube. The operator of the site is the company YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. Whenever you visit one of our websites equipped with a YouTube plugin, a link to the servers of YouTube is produced. In doingn so, the YouTube server is informed about which of Our websites you have visited.

If you are logged into your YouTube account, You enable YouTube to link Your surfing patterns directly to Your personal profile. You can prevent this by logging out of Your YouTube account.

You can find further information on how user data is dealt with in YouTube’s privacy policy:

b) Twitter

Functions of the Twitter service are incorporated into our website. These functions are offered by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). When visiting one of our websites equipped with such a plugin, Your browser sets up a direct connection with servers of Twitter. In doing so, Twitter will get the information that you visited (with your IP address) Our website. If You click on the Twitter "tweet button" while You’re logged into your Twitter account, Twitter will associate the visit of Our pages with Your user account.

If such a transmission of information to Twitter is not desirable, You may prevent this at any time by logging out from Your Twitter account before a call-up to Our website will be made. Further information can be accessed in the applicable data protection provisions of Twitter under

Twitter allows you at any time to change the data protection settings of Your Twitter account under

d) LinkedIn

Our website uses functions of the LinkedIn network, operated by the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. When visiting a Qnnect webseite, equipped with functions of LinkedIn, Your browser will set up a direct connection with servers of LinkedIn. In doing so, LinkedIn will get the information that You visited our website with Your IP address.

If You click on the „recommend button“ while You’re logged into Your LinkedIn account, LinkedIn can
connect Your visit on the Qnnect website to Your LinkedIn account.

We would like to emphasize, that We are not aware of the exact content of the data transmitted or how it is used by LinkedIn. If You do not want LinkedIn to associate Your visit to Our pages, please log out of your LinkedIn account before a call to Our website will be made.

For more information about LinkedIn’s Privacy Policy at:

8. Your rights regarding information, correction, deletion and disclosure of your data

In accordance with legal provisions, You have the right to correct, delete, and block your personal data. Furthermore, you have the right to obtain the following information from us at any time, if we store personal data from your contact with Us and if we do, what personal data of Yours we store, what our purpose for storing this data is, as well as to find out the origin and recipient, or the recipient of the data.

Such inquiries can be directed to the following contact information:

Connect Solutions AG
Clausiusstrasse 50
8006 Zürich

Should You still have any questions about the present Data Privacy Policy or to the measures that We have taken to protect personally identifiable data, please feel free to send a notice to the above stated address. If You get in contact with Us, We will store the respective personal data provided by You in order to answer Your questions and to provide You with the requested information.

9. Data Protection Representative in the EU (art. 27 GDPR).

Our Data Protection Representative in the EU, who serves as a contact point for regulators and data subjects (Article 27 GDPR) is :

Connect Solutions AG
Mr. René Müller
Clausiusstrasse 50
8006 Zürich

10. Changes and Validity of the Data Privacy Policy

This Data Privacy Policy is actually valid and shall be in force as of May 25, 2018.

We may change the Data Privacy Policy from time to time to reflect new services or offerings, changes in our Personal Data practices or relevant laws and regulations. You can review and print out the current Data Privacy Policy at any time from Our website. For new users of Qnnect Services the actual Data Privacy Policy shall be applicable automatically when published and posted on Our website. For existing users, the changes shall become effective, when they continue to use Our services. If You disagree with the changes in the terms of Our Data Privacy Policy, You must notify Us before the changes become effective and inform Us that You will no longer use Our services and want to deactivate Your account.